服务策略运营-体验与服务
Core
Design service strategies for Douyin users across multiple channels to improve resolution rates, satisfaction, and response times.
Role type
Service Strategy Operations Manager (AI & Omnichannel)
Builds
AI-driven service solutions, optimized channel workflows, and user experience metrics dashboards.
Domain
Consumer Technology / AI / Customer Service
Required skills
User insight, AI application in service, omnichannel operations, data analysis, cross-functional coordination, SOP development, product thinking
Preferred skills
Experience with VoIP and hotline operations, intent recognition design, resource allocation optimization
Technologies
AI large models, VoIP, intelligent online platforms
Responsibilities
Analyze user pain points to formulate service strategies; Design differentiated AI solutions for intent recognition and solution generation; Optimize channel processes and product interactions; Build and monitor multi-dimensional service metrics.
Seniority
Mid-level, hands-on IC
