TikTok Shop - Moderation Workforce Management Program Manager
Core
Lead workforce planning and management for BPO sites supporting TikTok Shop's global e-Commerce moderation operations.
Role type
Senior Workforce Management Program Manager
Builds
Scalable moderation capacity and shift plans for BPO partners
Domain
E-Commerce / Marketplace Governance
Required skills
workforce management (WFM), capacity planning, volume forecasting, shift scheduling, performance monitoring, data analysis, Excel proficiency, stakeholder coordination
Preferred skills
eCommerce marketplace experience, SQL/HQL, project/program management, WFM system expertise
Technologies
Excel, SQL, HQL, WFM systems
Responsibilities
Lead workforce planning for BPO sites; administer workforce management processes; create data models for volume forecasting and capacity planning; monitor operational performance and productivity; drive continuous improvement of WFM processes and tools; act as point of contact for stakeholder support; collaborate with upstream teams to translate workflow needs into BPO headcounts.
Seniority
Senior, hands-on IC
