服务流程效率运营专家-抖音电商
Core
Optimize and iterate e-commerce customer service systems and tools to improve efficiency, usability, and business alignment.
Role type
Senior Product/Systems Operations Specialist (E-commerce)
Builds
Optimized customer service systems, tools, and operational processes for e-commerce platforms.
Domain
E-commerce / Customer Service Operations
Deliverable
product features
Required skills
Requirement management, cross-functional collaboration, GTM planning, data analysis (SQL, Excel), process optimization, stakeholder coordination
Preferred skills
E-commerce platform experience, customer service scenario expertise, structured thinking
Technologies
SQL, Excel
Responsibilities
Drive system optimization and version iteration based on business needs and user feedback; Manage the full lifecycle of requirements from collection to closure; Collaborate with product, engineering, and business teams to deliver complex projects; Plan and execute GTM strategies for new features and strategies; Analyze usage data and user feedback to identify efficiency bottlenecks and drive improvements; Lead special projects focused on service efficiency and process optimization.