平台售后规则策略运营专家-抖音生活服务
Core
Design, implement, and optimize end-to-end after-sales systems, dispute resolution rules, and compensation standards for a local life services platform.
Role type
Senior IC platform after-sales rules and strategy operations expert
Builds
After-sales workflows, dispute arbitration mechanisms, and AI-driven automation strategies
Domain
Local life services / E-commerce / Risk management
Deliverable
production ML models | product features
Required skills
Rule design and lifecycle management, Data analysis and reporting, Cross-functional project leadership, AI strategy implementation, Regulatory compliance knowledge
Preferred skills
Experience with large language models (LLM) and intelligent algorithms, Statistical background
Technologies
Large language models (LLM), Intelligent algorithms, AI ticket sorting systems
Responsibilities
Design and iterate after-sales rules and compensation standards, Analyze complaint data to identify process bottlenecks, Collaborate with product and tech teams to implement strategies, Develop AI-assisted dispute resolution strategies, Monitor industry trends to balance user experience and platform risk
