服务策略项目经理-TikTok Shop
Core
Design, publish, and operate global service strategies for chatbots and human agents to ensure consistent customer experience across regions.
Role type
Service Strategy Project Manager
Builds
Configurable regional service strategy solutions and standardized service frameworks for global adaptation
Domain
E-commerce / Customer Support / AI Automation
Deliverable
production ML models
Required skills
Service strategy design, Chatbot design, Automation strategy, Cross-functional collaboration, Data analysis (CSAT, FCR), Policy compliance
Preferred skills
International service standards knowledge, Business operations
Technologies
Chatbot platforms, Intelligent classification systems, Automation frameworks
Responsibilities
Design detailed service strategies including bot-agent interaction flows; Develop and maintain global standardized service strategy frameworks; Collaborate with logistics, governance, and risk teams for policy compliance; Partner with product and algorithm teams to optimize bot execution; Monitor strategy performance and drive continuous optimization.
