商家服务流程运营专家 - 抖音电商
Core
Design and optimize the end-to-end merchant service workflow on Douyin E-commerce, focusing on issue identification, routing, and resolution to improve first-contact resolution rates.
Role type
Senior Service Process Operations Specialist
Builds
Optimized service routing strategies, workflow automation rules, and AI-driven operational tools
Domain
E-commerce / Customer Service Operations
Deliverable
production ML models
Required skills
Service process design, Data analysis, Root cause analysis, AI tool application, Product thinking, Cross-functional collaboration
Preferred skills
Experience with AI in operations, Strategic planning for service workflows
Technologies
AI tools, Data analytics platforms
Responsibilities
Optimize full-link service flow nodes from intake to closure; Apply AI capabilities for issue identification and workflow anomaly warning; Identify and resolve inefficient workflow loops and misrouting; Iterate service product tools and routing strategies.
Seniority
Senior, hands-on IC