Platform User Operations Specialist Intern（TikTok Platform safety）- 2027 Start
Core
Intern providing technical support and troubleshooting for TikTok LIVE platform users via internal tools and chat.
Role type
Intern, technical support specialist
Builds
TikTok LIVE platform features and user experience
Domain
Social media / Live streaming
Deliverable
dashboards & analysis
Required skills
HTML, JavaScript, SQL, HTTP protocols, technical troubleshooting, ticket analysis
Preferred skills
Complex SQL query construction, AI Operations experience, product optimization partnership
Responsibilities
Respond to user queries via internal platform and IM chat, troubleshoot technical issues using internal databases and engineering solutions, follow up to ensure issue resolution, analyze tickets for process improvements, assist with training and user feedback projects
Seniority
Intern
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