大客户服务专家 - 飞书
Core
Handle user feedback, provide dedicated support for key accounts, and deliver product training for Feishu's AI collaboration platform.
Role type
Senior B2B SaaS Customer Success Specialist (Key Accounts)
Builds
Feishu's all-in-one collaboration and AI productivity tools for enterprise clients
Domain
Enterprise SaaS / AI Collaboration / Productivity
Deliverable
client delivery
Required skills
B2B SaaS customer success, technical troubleshooting, scenario-based solution design, stakeholder coordination, data analysis, project management
Preferred skills
ERP or project management SaaS experience, PMP certification, API technical concepts, AI product experience
Responsibilities
Triage and resolve user feedback and bugs, drive cross-functional resolution, deliver scenario-based solutions for key accounts, conduct product training sessions
Seniority
Senior, hands-on IC