平台运营专员（劳动力管理）-国际化
Core
Manage end-to-end workforce planning lifecycle, optimize capacity and scheduling logic, and drive automation to align resource allocation with business volume and SLAs.
Role type
Senior Product Manager / Workforce Management (WFM) Operations Lead
Builds
Workforce management platforms, scheduling tools, and data infrastructure for global operations
Domain
Global Operations / Workforce Management / Data Analytics
Deliverable
product features
Required skills
Workforce planning, capacity forecasting, scheduling optimization, product documentation (MRD/BRD), cross-functional coordination, data-driven decision making, system architecture understanding, AI Agent knowledge
Preferred skills
Backend system experience, workflow management, automation design, global project execution
Technologies
WFM platforms, data infrastructure tools, AI Agent frameworks
Responsibilities
Define and manage workforce data metrics (forecast accuracy, occupancy, utilization, adherence, shrinkage, AHT); Translate business needs into product requirements and coordinate with engineering for delivery; Identify operational bottlenecks and design scalable automation solutions; Act as liaison between R&D, business, and legal teams for global projects.