服务策略运营（升级服务）-体验与服务
Core
Design and optimize universal service strategies and processes (routing, transfer, outbound) to improve customer experience and service efficiency across multiple business lines.
Role type
Service Strategy Operations Manager
Builds
Standardized service workflows, service quality frameworks, and AI-driven efficiency tools for customer service teams.
Domain
Consumer services / Customer Experience / Operations
Deliverable
production ML models
Required skills
Service process design, data analysis, root cause analysis, product thinking, cross-functional project management, AI/LLM application
Preferred skills
Experience in food & beverage or travel/hospitality, user operations, complex scenario service design
Responsibilities
Define service standards and strategies, analyze service metrics to identify pain points, implement service process reviews, explore AI opportunities for efficiency, drive cross-departmental initiatives
Seniority
Mid-Senior, hands-on IC
