批量客户成功运营专家 - 飞书商业化
Core
Build and manage a standardized customer success service system for small and medium-sized enterprise clients of Feishu and Doubao, focusing on retention, expansion, and product adoption.
Role type
Senior Customer Success Operations Manager (SaaS)
Builds
Standardized service systems, health monitoring models, and operational assets for Feishu and Doubao products.
Domain
Enterprise SaaS / Productivity & Collaboration
Required skills
Customer success operations, data analysis (NDR, retention, churn), team management, cross-functional collaboration, content asset creation, project management.
Preferred skills
Experience with Feishu Office/AI Agent/Enterprise SaaS, customer segmentation, lifecycle management, upsell/cross-sell execution, AI scenario operations, CRM/health model building.
Responsibilities
Establish standardized service systems for SMB clients; manage team performance and coaching; build customer health assessment models; track renewal and expansion opportunities; create reusable operational templates and case studies; collaborate with product and sales teams to close client issues.
Seniority
Senior, hands-on IC
