生态客户成功运营专家 - 飞书商业化
Core
Design and operate the partner customer success service system for Feishu's commercialization, focusing on AI consumption, customer activity, renewal growth, and service quality to drive enterprise adoption.
Role type
Senior IC Customer Success Operations Manager (Ecosystem)
Builds
Partner service standards, certification frameworks, quality monitoring mechanisms, and data-driven operational dashboards for Feishu's global ecosystem.
Domain
SaaS / Enterprise Software / AI Services / Ecosystem Management
Required skills
To B customer success operations, ecosystem partner management, service system design, AI scenario identification, data-driven operations, partner enablement, stakeholder management
Preferred skills
From-0-to-1 ecosystem system building, service pricing and commercialization, digital transformation consulting, training and curriculum development, SaaS channel management
Technologies
Feishu (Lark) platform, AI/LLM tools, data analytics platforms
Responsibilities
Design and optimize service strategies and operational mechanisms for partner success; Establish partner certification and grading management systems; Build service quality management and risk warning systems; Develop partner enablement programs including courses and training; Construct service operation data systems to track NDR and renewal risks; Productize operational methodologies for scalable growth.
Seniority
Senior, hands-on IC with team/project leadership