Workforce and Workflow Lead
Core
Own scheduling, staffing assessment, efficiency monitoring, real-time monitoring, and volume routing setup/management to optimize moderation business processes and improve SLA.
Role type
Senior IC operations lead (workflow optimization)
Builds
Moderation workflow strategies, platform designs, and queue configurations
Domain
Social media content moderation and large-scale operations
Required skills
workflow optimization, scheduling, staffing assessment, real-time monitoring, volume routing, data-driven analysis, platform design, queue design, capacity modeling, tooling enablement, stakeholder management
Preferred skills
cross-border people management, BPO/social media/call center experience, safety and moderation strategy
Technologies
MS Excel
Responsibilities
Optimize internal business processes by analyzing implementation problems; Build workflow strategy and platform design to improve performance; Monitor intraday moderation performance and improve short-term outcomes; Manage workflow setup, testing, and platform performance improvement; Operate and optimize local market safety strategies; Model deployment scenarios and trade-offs using data; Enable tooling by translating business needs into requirements and adoption plans.