Senior Implementations Manager
Core
Lead end-to-end onboarding and implementation for large mainland Chinese enterprise clients onto Xendit's payments platform, ensuring successful go-live and long-term success.
Role type
Senior Implementations Manager (B2B Fintech)
Builds
Payment infrastructure and API integrations for enterprise clients
Domain
Fintech / Payments / Greater China
Required skills
Project management, API integration, Enterprise client management, Cross-functional coordination, Risk management, Mandarin (business proficiency), English (business proficiency), Technical translation
Preferred skills
Payments/fintech domain expertise, Greater China market experience, Consulting/PS background, Agile/Scrum methodologies, Cross-border implementation experience, Data migration expertise
Technologies
Jira, Asana, Notion, APIs
Responsibilities
Own end-to-end onboarding from post-sale to go-live, Develop structured implementation plans, Act as primary point of contact for clients, Lead technical integrations and API implementations, Manage risks and escalations, Coordinate cross-functionally with Sales/Product/Engineering, Facilitate client workshops and training, Drive communication and stakeholder reporting, Support Greater China clients with cultural nuances, Improve onboarding processes and playbooks, Ensure smooth handover to post-go-live teams
