Client Value Partner - Defence & Government - SC Cleared
Core
Accountable lead for customer success and strategic transformation for Public Sector, Defence, and Government clients, acting as a trusted advisor to C-Level executives to drive data-driven business transformation using Celonis.
Role type
Senior Client Value Partner (Strategic Account Lead)
Builds
Strategic customer value journeys, long-term transformation roadmaps, and Centers of Excellence within client organizations.
Domain
Public Sector, Defence, Government, Enterprise Process Mining & AI
Deliverable
client delivery
Required skills
Executive relationship management, large-scale transformation program leadership, process re-engineering, change management, consultative selling, team mentorship, project management
Preferred skills
AI-based transformation experience, navigating global organizations, data-driven persuasion
Technologies
Celonis Platform, Process Mining, Process Intelligence Graph
Responsibilities
Engage with C-Level executives to define long-term vision and program roadmaps; ensure engagements are properly staffed with global cross-functional teams; mentor customers on organization design and Centers of Excellence maturation; resolve customer escalations by orchestrating internal teams; drive value realization and adoption to meet usage targets; lead customer advisory boards and act as the voice of the customer internally.
Seniority
Senior, hands-on IC with leadership responsibilities