Customer Success - Southern Europe
Core
Own technical depth and commercial outcomes for B2B SaaS/AI customers in Southern Europe, driving adoption, retention, and revenue growth across ElevenLabs' voice, creative, and agent platforms.
Role type
Senior Technical Account Manager / Customer Success Manager (Southern Europe)
Builds
ElevenLabs full platform including core speech models, creative tools, and AI agents
Domain
AI/ML, Voice Technology, Developer Tools, B2B SaaS
Required skills
B2B SaaS Customer Success, Technical Account Management, AI/ML product knowledge, API integration, SDK navigation, revenue quota ownership, cross-functional collaboration, problem-solving, analytical skills
Preferred skills
Experience with AI agents, Southern Europe market knowledge, Spanish and/or Italian fluency
Technologies
ElevenLabs API, SDKs, AI agent deployment frameworks
Responsibilities
Run onboarding and enablement for customers, advise on production deployment, own renewals and expansion targets, identify cross-sell opportunities, collaborate with Sales and Engineering to convert technical wins into revenue
Seniority
Senior, hands-on IC with revenue ownership