Shopper Insights Client Lead
Core
Client success consultant driving supplier adoption and engagement of dunnhumby's Customer Data Science solutions for retailers and brands.
Role type
Senior Client Success Consultant (Managed Analytics Services)
Builds
Scalable onboarding, training, and adoption programs for supplier clients
Domain
Retail / CPG / Customer Data Science
Deliverable
client delivery
Required skills
Stakeholder management, analytical problem-solving, client-facing project delivery, program facilitation, data analysis, cross-functional collaboration
Preferred skills
Experience in retail, CPG, SaaS, consulting, or customer success; passion for helping customers succeed
Technologies
dunnhumby Customer Data Science solutions, webinar platforms, virtual training tools
Responsibilities
Deliver onboarding, training, and engagement programs for assigned supplier portfolios; Facilitate webinars, office hours, and virtual training sessions; Analyze usage data, adoption metrics, and customer feedback to identify improvement opportunities; Build relationships across supplier, retailer, product, consulting, and commercial teams; Support retailer onboarding, proof of concept activities, and go-to-market initiatives
