Mobilisation Senior Lead
Core
Lead complex client deployments of Loyalty and Personalisation platforms for global retail clients, ensuring successful implementation, adoption, and optimisation.
Role type
Senior Lead, Client Delivery & Mobilisation
Builds
Loyalty and Personalisation platforms for retail clients
Domain
Retail, Customer Data Science, Loyalty & CRM
Deliverable
client delivery
Required skills
Technology platform implementation, Stakeholder management, Complex programme delivery, Business requirement translation, Platform configuration, Communication
Preferred skills
Retail industry knowledge, Customer behaviour analysis, Personalisation strategies
Responsibilities
Build relationships with client, partner and internal teams to understand priorities and constraints; Lead successful deployment of the Loyalty and Personalisation platform; Configure and support platform set-up, campaigns and client-specific requirements; Develop implementation documentation, training materials and enablement programmes; Drive continuous improvement by identifying process enhancements and sharing best practices.
Seniority
Senior, hands-on IC
