Product Support - Intern
Core
First point of contact for customers to research, troubleshoot, and test product problems and bugs for a supply chain visibility SaaS platform.
Role type
Product Support Intern
Builds
Customer support workflows and incident resolution for global supply chain visibility platform
Domain
Supply chain technology / SaaS
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, analytical skills, multitasking, working independently, handling escalated situations
Preferred skills
Experience with AI-related tasks, familiarity with supply chain operations
Technologies
Supply chain visibility platform, machine learning tools
Responsibilities
Research, troubleshoot, replicate, and test product problems and bugs; Track issue progress and provide regular updates to clients; Interface with Development, QA, and Consulting Services to resolve customer issues; Support AI-related tasks or initiatives as they arise; Participate in weekend rotation for 24/7 customer emergencies
Seniority
Intern