Senior Customer Success Manager

🌐 Remote💼 Full-time💰 $140,000–$150,000🗓 2026-09-01 → 2026-09-30

Core

Trusted advisor to enterprise elearning customers, driving training goal achievement, account growth, and retention through strategic partnerships and platform utilization.

Role type

Senior Customer Success Manager (Enterprise SaaS)

Builds

Long-term enterprise customer relationships and strategic training initiatives

Domain

Enterprise Learning & Development (eLearning) / SaaS

Deliverable

client delivery

Required skills

Enterprise account management, strategic training initiative planning, executive relationship building, renewal forecasting, upsell identification, Salesforce.com proficiency, Gainsight proficiency

Preferred skills

Market trend analysis, Learning & Development program optimization, risk mitigation playbook development

Responsibilities

Partner with customers on strategic training initiatives, define high-level marketing and communication strategies, drive increased platform utilization and engagement, forecast and close renewals, identify upsell opportunities, deliver executive business reviews, maintain accurate records in Salesforce and Gainsight

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About opensesame

OpenSesame is disrupting the workforce development industry, leveraging an AI-powered marketplace of more than 60,000 skills courses, complemented by assessments, content authoring, curation, personalized learning pathways, and virtual coaching. Learning is delivered seamlessly through existing enterprise systems and in the flow of work. More than 2,000 companies, including 150+ of the Global 2000, rely on OpenSesame to develop the world's most productive and admired workforces.