Product Adoption Manager
Core
Drive post-implementation adoption of OpenCounter (a pre-application front door for municipal permits) for government agencies, ensuring staff usage and resident access to permit guides.
Role type
Senior Product Adoption Manager (Customer Success/Implementation)
Builds
OpenCounter SaaS platform for municipal permitting, planning, and licensing
Domain
Government technology / Municipal services
Required skills
Government or enterprise SaaS adoption, training and facilitation, municipal permitting knowledge, product usage data analysis, cross-functional collaboration, travel management
Preferred skills
Customer support or QA background, permitting system configuration, Accela Civic Platform familiarity, AI-enabled product adoption
Technologies
Accela Civic Platform, Public Portal, ACA
Responsibilities
Launch new agencies with training and early follow-up; re-engage launched agencies to deepen staff use; monitor mature accounts for renewal risk; review new features from an agency staff perspective; travel to customer sites for launch training and business reviews.
Seniority
Senior, hands-on IC