Customer Success Manager - Named Accounts
Core
Guide strategic enterprise customers to deploy Asana successfully, drive adoption across their organizations, and ensure continuous business value through a consultative partnership approach.
Role type
Senior Enterprise Customer Success Manager
Builds
Customer adoption, retention, and expansion of Asana platform usage
Domain
SaaS / Enterprise Collaboration Software
Deliverable
client delivery
Required skills
Enterprise account management, change management consulting, data analysis, stakeholder management, strategic planning, cross-functional collaboration, market knowledge
Preferred skills
AI tool proficiency, fluency in Japanese, proficiency in English
Technologies
Asana platform, internal data systems
Responsibilities
Maintain ownership of a portfolio of strategic customers; co-create joint customer impact plans with success metrics; execute customer journey phases including deployment and roadmap advisory; develop internal Champion Networks; analyze usage data to drive engagement campaigns; partner with Sales for account planning and expansion; serve as the voice of customers to Product and business teams.
Seniority
Senior, hands-on IC