Senior Implementation Consultant
Core
Lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives for strategic e-commerce clients.
Role type
Senior Implementation Consultant (SaaS)
Builds
Customized e-commerce solutions, data feed integrations, and client enablement resources
Domain
E-commerce / SaaS
Required skills
Technical discovery, solution design, API integration (REST/SOAP), data feed handling (XML/JSON/CSV), FTP protocols, client project management, technical training, process documentation, AI tool utilization
Preferred skills
Project management (PMP/Agile), enterprise client experience, remote training tools, online content development
Technologies
REST, SOAP, XML, JSON, CSV, FTP, Excel, HTML, AI tools (ChatGPT, Copilot, Claude)
Responsibilities
Lead technical discovery and solution design for strategic clients; Own technical implementation and optimization of high-impact projects; Serve as primary technical contact for advanced software and integration issues; Mentor junior client success engineers; Develop technical enablement resources; Represent client voice in product feedback loops
Seniority
Senior, hands-on IC with mentorship responsibilities
