Head of Customer Insights, Europe
Core
Lead customer research, industry influence, and executive thought leadership to shape Adyen's market strategy and position the company as a trusted partner in the European payments ecosystem.
Role type
Senior leadership customer insights and thought leadership
Builds
European Customer Advisory Boards, executive engagement programs, merchant research communities, and high-impact thought leadership content
Domain
Payments, financial technology, and European regulatory landscape
Required skills
European payments domain expertise, regulatory fluency (PSD3, open banking), executive public speaking, customer advisory board management, cross-functional strategic leadership, ecosystem influence
Preferred skills
Experience representing companies in industry forums, influencing regulators and card networks, storytelling
Technologies
None stated
Responsibilities
Develop and publish thought leadership content; lead executive conference speaking strategy; design and steward Customer Advisory Boards; represent Adyen in industry boards and regulatory forums; translate customer feedback into market strategy
Seniority
Senior, hands-on IC with strategic leadership scope