Customer Success Manager, Mid-Market Resi
Core
Proactively manage a portfolio of Small and Mid-Market (SME/MM) customer accounts to ensure successful deployment, adoption, and usage of Resi live streaming solutions.
Role type
Customer Success Manager (Mid-Market)
Builds
Resi live streaming content delivery for physical venues and web destinations
Domain
Media technology / Live streaming
Required skills
Customer success management, Renewal negotiation, Project management, Account management, Upselling/Downselling, Churn mitigation
Preferred skills
Technical product learning, Written communication
Technologies
Resi live streaming platform
Responsibilities
Manage SME and MM customer portfolios, Attend local quarterly onsite meetings, Execute upsell, downsell, and churn mitigation strategies, Strategize renewals and expansion opportunities, Coach and train customers on solution usage, Track roadblocks and customer trends
Seniority
Mid-level, hands-on IC