Principal CSM, Media and Entertainment
Core
Senior individual contributor Customer Success Manager owning significant enterprise accounts, acting as a trusted advisor to drive retention, feature adoption, and strategic value for big-name brands.
Role type
Principal Customer Success Manager (Enterprise)
Builds
Customer success plans, advocacy programs, and strategic guidance for enterprise clients using Braze's customer engagement platform.
Domain
SaaS / Marketing Technology / Customer Engagement
Required skills
Enterprise account management, strategic account planning, customer advocacy, stakeholder management, project management, technical domain knowledge (SaaS, Mobile, APIs, Marketing Automation, Analytics), mentorship
Preferred skills
PMP or Agile certification, international travel readiness
Technologies
Braze platform, SaaS, Mobile, APIs, Marketing Automation, Analytics
Responsibilities
Partner with Account Executives to drive renewals and net retention; act as main point of contact and trusted advisor; drive feature adoption through success plans; solicit and synthesize product feedback; mentor junior colleagues on at-risk or high-opportunity accounts; coordinate with technical teams for seamless support; travel onsite with customers internationally.
Seniority
Principal, senior individual contributor with mentorship responsibilities
