Technical Account Manager
Core
Serve as the primary technical point of contact for a portfolio of sales-led merchants, ensuring successful integration, ongoing health, and expansion of GoCardless payment solutions.
Role type
Senior Technical Account Manager (B2B SaaS/Fintech)
Builds
GoCardless payment platform integrations and merchant success
Domain
Fintech, Open Banking, Payments
Required skills
Technical relationship management, REST API and webhook integration, troubleshooting complex integrations, data analysis, stakeholder communication, account planning
Preferred skills
Direct debit/open banking knowledge, SQL/Looker, Salesforce/JIRA, subscription billing operationalization
Technologies
GoCardless API, JSON, SQL, Looker, Salesforce, JIRA
Responsibilities
Lead technical reviews on integration health and payment performance, guide merchants through API/webhook integrations, monitor integration health to proactively identify risks, partner with CSAMs to align technical and commercial priorities, run technical workshops and training sessions
Seniority
Mid-Senior, hands-on IC