Principal CSM, Media and Entertainment
Core
Senior individual contributor owning significant enterprise accounts, acting as a trusted advisor to drive renewals, retention, and feature adoption for big-name brands.
Role type
Principal Customer Success Manager (Enterprise)
Builds
Customer success plans, strategic guidance, and mutual value for enterprise clients
Domain
SaaS / Marketing Technology / Media and Entertainment
Required skills
Enterprise account management, strategic account planning, client renewals and retention, feature adoption enablement, stakeholder management, project management, technical domain knowledge (SaaS, Mobile, APIs, Marketing Automation, Analytics)
Preferred skills
PMP or Agile certification, international travel, mentoring junior colleagues
Technologies
Braze platform, SaaS, Mobile, APIs, Marketing Automation, Analytics
Responsibilities
Partner with Account Executives to drive client renewals and net retention targets; Act as the main point of contact and trusted advisor for assigned accounts; Drive feature adoption by building shared Success Plans; Solicit and synthesize customer feedback for product development; Provide mentorship to junior colleagues on at-risk or high-opportunity accounts; Coordinate with Technical Support and other teams to ensure seamless customer support.
Seniority
Principal, senior individual contributor with mentorship responsibilities
