Principal CSM, Media and Entertainment
Core
Senior individual contributor Customer Success Manager owning significant enterprise accounts in the media and entertainment industry, acting as a trusted advisor to drive retention, feature adoption, and strategic growth.
Role type
Principal Customer Success Manager (Enterprise)
Builds
Customer success plans, strategic guidance, and advocacy programs for large-scale brands.
Domain
SaaS / Marketing Technology / Media and Entertainment
Required skills
Strategic account management, client retention, feature adoption, stakeholder management, project management, technical domain knowledge (SaaS, Mobile, APIs, Marketing Automation, Analytics), mentorship
Preferred skills
PMP or Agile certification, international account management experience, Fortune 100/FTSE/DAX client experience
Technologies
Braze platform, SaaS, Mobile, APIs, Marketing Automation, Analytics
Responsibilities
Partner with Account Executives to drive renewals and net retention; act as main point of contact and trusted advisor; build shared Success Plans to drive feature adoption; solicit and synthesize product feedback; mentor junior colleagues on at-risk or high-opportunity accounts; coordinate with Technical Support and other teams for seamless client support; travel onsite with customers internationally.
Seniority
Principal, senior individual contributor with mentorship responsibilities
