Customer Experience Manager - Hebrew Speaking
Core
Lead post-sale customer journey, manage onboarding to renewal, act as trusted advisor to maximize retention and upsells.
Role type
Senior Customer Experience Manager (Account Management)
Builds
Long-term customer success plans, renewal contracts, and strategic business reviews.
Domain
Cloud Security & Performance (SaaS)
Required skills
SaaS retention, value-driven sales, deal construction, pricing strategy, stakeholder management, data analysis, workflow automation, generative AI usage, executive communication
Preferred skills
Cloud security domain knowledge, computer networking fundamentals, Hebrew fluency
Technologies
CRM systems, AI analytics tools, LLMs for drafting and synthesis
Responsibilities
Manage customer lifecycle from onboarding to renewal; negotiate and execute renewal contracts; drive weekly forecasting and revenue growth; embed AI-driven optimization into daily workflows; collaborate cross-functionally to resolve customer business issues.
Seniority
Senior, hands-on IC