Director of Customer Success
Core
Lead a team of Customer Success Managers for Checkr's largest and most complex clients, ensuring value realization, executive-level relationships, and account health.
Role type
Senior IC Director of Customer Success
Builds
Strategic customer relationships and account growth for enterprise SaaS clients
Domain
HR-Tech / Consumptive SaaS
Deliverable
client delivery
Required skills
Team leadership and mentorship, Strategic account management, Cross-functional collaboration, Data-driven problem solving, Operational excellence, Account expansion strategy
Preferred skills
Experience in HR-Tech or consumptive SaaS markets, Executive-level communication, Bias for action
Technologies
None stated
Responsibilities
Recruit and mentor Customer Success Managers, Act as escalation point for critical issues, Develop customer success strategies, Partner with Sales/Product/Engineering, Monitor team performance metrics, Identify account growth opportunities
Seniority
Senior, hands-on IC with team leadership
