Supervisor, Insurance Claims Operations
Core
Lead a team of Claims Specialists to manage insurance claims for DoorDash's delivery platform, integrating AI and automation to improve efficiency and customer experience.
Role type
Senior IC people leader (Insurance Claims Supervisor)
Builds
Scalable claims operations workflows and AI-enabled automation solutions
Domain
Insurance operations / Logistics / Technology
Deliverable
production ML models
Required skills
Complex bodily injury/property claims handling, Direct people management, AI/automation adoption, Cross-functional partnership, Data-driven decision-making, Scalable process design
Preferred skills
Engineering/Product/Data Science collaboration, Digital transformation leadership
Technologies
AI tools, Automation platforms, Data analytics systems
Responsibilities
Lead, coach, and develop a high-performing claims team; Direct daily operations by prioritizing work and monitoring quality/productivity; Provide hands-on guidance on complex/escalated claims; Drive team adoption of new workflows and AI tools; Use performance data to improve efficiency and customer experience; Partner with carriers and support teams to resolve escalations
Seniority
Senior, hands-on IC