Manager III, Long Term Care Contract Administration
Core
Lead a team supporting critical contract administration operations within the Long Term Care business, driving performance and operational excellence.
Role type
Senior IC manager (operations/contract administration)
Builds
Contract administration workflows, billing, coding, and customer service operations for Long Term Care clients
Domain
Insurance / Long Term Care / Contract Administration
Required skills
team leadership, performance management, data analysis, operational workflow management, stakeholder collaboration, change management, project management, business decision-making, Microsoft Excel proficiency
Preferred skills
managing geographically dispersed teams, workflow management systems (e.g., Pega), customer escalation management
Responsibilities
Lead, coach, and develop a high-performing team; drive employee engagement and career development; lead the team through organizational change and process improvements; oversee contract administration functions including billing, coding, and production activities; analyze operational metrics to improve productivity; manage customer escalations and resolve complex business issues; ensure quality, audit, and compliance standards; lead operational projects for continuous improvement.
Seniority
Senior, hands-on IC
