Workday Global HCM Support Lead
Core
Lead global Workday HCM support, incident management, and release lifecycle coordination for WPP's People team.
Role type
Senior IC Workday Global HCM Support Lead
Builds
Incident resolution, release deployments, and user enablement for Workday HCM
Domain
Enterprise HR Technology (HCM)
Required skills
Workday HCM support, incident management, release lifecycle planning, stakeholder management, cross-regional coordination, training and enablement, prioritization, communication
Preferred skills
Change management, root cause analysis, process improvement
Technologies
Workday
Responsibilities
Lead incident management and post-incident reviews; coordinate monthly local and bi-annual global releases; manage end-to-end release lifecycle; drive cross-region prioritization; lead training and user enablement; communicate system changes and impacts to stakeholders.
Seniority
Senior, hands-on IC