Customer Success Manager, Services (US)
Core
Own customer outcomes for services sellers on Whop, focusing on onboarding, adoption, health, and ensuring they generate revenue.
Role type
Senior Customer Success Manager (Services)
Builds
Customer adoption and revenue generation for services sellers on the Whop platform
Domain
Digital marketplace / Services / 3PL / Field services
Required skills
Operator fluency in services/3PL/industrial/field-service, onboarding expertise, customer health management, relationship building, API/integration understanding, fixer mindset
Preferred skills
Founding CS experience, technical ability to unblock without shipping code, unconventional background
Technologies
APIs, integrations
Responsibilities
Manage end-to-end customer lifecycle from onboarding to adoption, drive revenue outcomes for services sellers, unblock technical issues via integration knowledge, maintain high customer health scores
Seniority
Senior, hands-on IC
