Systems Engineer – Level 2
Core
Provide onsite and remote IT support, infrastructure maintenance, and technical escalation for SMB clients.
Role type
Level 2 Systems Engineer (IC)
Builds
Client workstations, servers, and network infrastructure
Domain
Managed IT Services for Small to Medium Businesses
Required skills
Windows 10/11 Pro, Microsoft 365, Windows Server, Active Directory, Google Suite, MS Suite, macOS troubleshooting, networking fundamentals (wireless, switching, firewalls, VPN, DNS), root cause analysis, end-user computing support
Preferred skills
TAFE Networking Qualifications, Service Desk experience, Virtualization (Hyper-V, VMWare), Backup & Recovery (ShadowProtect, Veeam), Cloud Platforms (Azure, AWS, GSuite)
Technologies
Windows 10/11 Pro, Microsoft 365, Windows Server, Active Directory, Google Suite, MS Suite, macOS, Hyper-V, VMWare, ShadowProtect, Veeam, Microsoft Azure, Amazon AWS, GSuite, Dropbox
Responsibilities
Troubleshoot, support, implement & maintain infrastructure onsite at client premises; Provide remote support for client infrastructure; Provide technical escalation for the Service Desk; Contribute to infrastructure projects to enhance client value
Seniority
Junior to Mid-level, hands-on IC
