Customer Success Manager (Vietnamese or Chinese speaker)
Core
Drive product adoption and maximize outcomes for Enterprise customers in Thailand and SEA by acting as a trusted advisor and growth partner.
Role type
Customer Success Manager (Enterprise)
Builds
Post-sales relationships, onboarding, training, and enablement for SaaS customers.
Domain
Mobile marketing analytics and measurement (MarTech)
Required skills
Customer success management, account management, onboarding and enablement, executive business reviews, data analysis, stakeholder management, cross-functional collaboration, renewal negotiation, account expansion
Preferred skills
Mobile marketing domain knowledge, SDK/API understanding, product team collaboration, AI tool proficiency
Technologies
Mobile attribution tools, SDKs, APIs, AI-powered productivity tools
Responsibilities
Manage post-sales relationships for a portfolio of Enterprise customers across Thailand and SEA; Lead onboarding, training, and enablement sessions; Conduct regular check-ins, usage reviews, and strategic syncs; Run Executive Business Reviews (EBRs) with key stakeholders; Analyze customer data to surface insights and recommend optimizations; Capture feedback to drive product improvements; Support renewal conversations and identify expansion opportunities.
Seniority
Mid-level, hands-on IC