Sr. Customer Success Business Partner
Core
Strategic anchor for key accounts driving deployment, adoption, renewal, and upsell/cross-sell of Anaplan's AI-infused scenario planning platform.
Role type
Senior Customer Success Business Partner (Strategic IC)
Builds
Customer transformation, ROI realization, and long-term account health for Fortune 50 enterprises
Domain
Enterprise Performance Management (EPM), Enterprise Planning, and Analytics
Required skills
Enterprise Performance Management (EPM), Enterprise Planning, Analytics, Customer Success, SaaS platforms, Project Leadership, Technology Consulting, Advisory, Change Management, Executive Stakeholder Management, Cross-functional Team Leadership
Preferred skills
Financial Services/Insurance domain expertise, Planning and Modelling (Supply Chain/Finance/Sales), Centre of Excellence governance, Anaplan platform familiarity, Enterprise-wide business transformation, Customer-facing collateral creation, Renewal strategy, Upsell/Cross-sell practices
Technologies
Anaplan, Enterprise Planning Platforms
Responsibilities
Manage prominent customer portfolios to drive adoption, expansion, retention, and ROI; Lead executive-level Quarterly Success Reviews (QSRs) and present Success Scorecards; Document and quantify customer value and ROI for internal business cases; Proactively build relationships and act as the internal voice of the customer; Identify renewal risks and partner on mitigation plans; Develop and execute change management strategies including Train the Trainer programs and Centre of Excellence development; Contribute to evolving customer success assets, playbooks, and reference case studies.
