Customer Success Manager (AMS)
Core
Manage relationships with large Enterprise PKI, IoT, and TLS clients to ensure their security needs are met and drive growth.
Role type
Senior Customer Success Manager
Builds
Customer retention, service renewals, and expanded security adoption for enterprise clients
Domain
Digital Security / PKI / TLS
Deliverable
client delivery
Required skills
Account management, stakeholder management, escalation management, business review presentation, CRM proficiency, security solution understanding
Preferred skills
Sales Engineering experience, Project Management (PMP/CAPM), Security+ certification
Technologies
Salesforce, MS Office Suite
Responsibilities
Manage customer lifecycle and service renewals, present business reviews to executives, escalate technical issues, monitor service expirations, collaborate with internal teams (Sales, Support, Product), drive customer satisfaction and growth opportunities
Seniority
Mid-level, hands-on IC
