Sales Enablement Lead (Customer & Product Support)
Core
Design and own end-to-end onboarding and continuous training for the global Customer & Product Support team to ensure product fluency in triaging, troubleshooting, and resolving complex customer questions for technical products like APIs, Financial Data, and Connectors.
Role type
Sales Enablement Lead (Customer & Product Support)
Builds
Scalable enablement programs, playbooks, and knowledge bases for support and revenue teams
Domain
Enterprise AI market intelligence platform (SaaS)
Required skills
Program design, technical product knowledge (APIs, connectors, financial data), cross-functional partnership, data-driven iteration, coaching/mentoring, workflow design
Preferred skills
Experience with security/infosec concepts, IT and AI buyer persona engagement, project management for product launches
Technologies
APIs, Financial Data, Connectors, Security tools, Infosec frameworks
Responsibilities
Design and own end-to-end onboarding and continuous training for the Support team; Define escalation paths, workflows, and troubleshooting best practices; Partner with Product Enablement to translate new releases into field-ready enablement; Own security and infosec enablement across the organization; Work with App Specialists and PMM to improve connector and implementation knowledge; Build and maintain internal product knowledge bases, playbooks, and guides; Coach reps and help them apply knowledge to real scenarios; Track knowledge through assessments and performance metrics
Seniority
Senior, hands-on IC