GTM Technical Solutions Analyst II
Core
Serve as a go-to technical resource for customers, independently diagnosing complex issues and owning resolution end-to-end for a B2B sales intelligence platform.
Role type
Senior IC technical support specialist (B2B SaaS)
Builds
Customer-facing support resolution and internal enablement resources
Domain
B2B sales intelligence / GTM data platforms
Deliverable
client delivery
Required skills
API troubleshooting, integration debugging, data pipeline analysis, CRM configuration (Salesforce/HubSpot), log analysis, network traffic analysis, technical documentation, cross-functional collaboration
Preferred skills
SQL, data enrichment concepts, ticketing platforms (Zendesk/Salesforce Service Cloud), mentoring
Technologies
ZoomInfo, Salesforce, HubSpot, HAR files, browser dev tools
Responsibilities
Troubleshoot advanced technical issues including API failures, data discrepancies, and CRM sync errors; manage complex support cases from triage to resolution; develop and maintain internal knowledge base articles and troubleshooting playbooks; synthesize support trends to provide actionable feedback to Product and Engineering; mentor junior team members.
Seniority
Mid-Senior, hands-on IC