Customer Success Manager
Core
Own and grow a portfolio of enterprise and mid-market restaurant accounts, driving renewals, expansion, and retention for a SaaS platform that streamlines operations for multi-site restaurant groups.
Role type
Senior Customer Success Manager (Commercial/Account Management)
Builds
Enterprise SaaS platform for restaurant operations management
Domain
Food & Beverage / Restaurant Technology / SaaS
Required skills
Account management, SaaS renewals and expansion, commercial negotiation, customer discovery, account health monitoring, internal advocacy
Preferred skills
Experience with multi-site restaurant operations, building CS processes from scratch
Responsibilities
Own the relationship with owners and operators from post-onboarding; Drive renewals and expansion by forecasting pipelines and running commercial conversations; Uncover operational and financial pain points to translate into value propositions; Monitor usage and adoption to spot churn risk and run ROI-focused QBRs; Advocate internally to Product and Engineering with structured feedback; Build the function by contributing to playbooks and scalable CS processes.
