Reliability Success Manager
Core
Drive customer growth, retention, and expansion for an Industrial AI company by acting as a trusted advisor to technical stakeholders and facilitating the adoption of predictive maintenance solutions.
Role type
Senior IC Reliability Success Manager (Customer Success)
Builds
Machine health solutions and IoT support infrastructure for global enterprise manufacturers
Domain
Industrial AI, Predictive Maintenance, IoT
Deliverable
production ML models
Required skills
Vibration analysis knowledge, Reliability and maintenance operations experience, Customer relationship management, Cross-functional collaboration, Technical problem resolution, Strategic account planning
Preferred skills
Vibration Analysis CAT II+ Certification, Bi-lingual (Portuguese, Spanish, Mandarin, Japanese, German, or French)
Technologies
IoT platforms, Augury platform
Responsibilities
Develop trusted advisor relationships with technical project leads and maintenance stakeholders; Identify strategic items to drive facility customer growth and expansion; Collaborate with Corporate CSM to ensure customer success; Manage facility-level onboarding, training, and technical issue resolution; Interface with Product and Engineering to shape the product roadmap; Monitor post-implementation adoption and move customers through the Maturity Index; Highlight areas of opportunity to accelerate expansions and upsells.
Seniority
Mid-Senior, hands-on IC
