Vice President, Customer Success & Enablement
Core
Leads DISCO's Customer Success organization, setting strategy to drive client value, consumption growth, and adoption of AI-powered legal solutions.
Role type
VP of Customer Success & Enablement
Builds
Scales CS programs, manages the CSM organization, and owns client enablement and AI strategy for a legal tech platform.
Domain
Legal technology / eDiscovery / B2B SaaS
Deliverable
production ML models
Required skills
Customer Success strategy, people management (managing managers), consumption-based revenue modeling, B2B SaaS domain expertise, CS platform fluency, AI adoption strategy, performance management
Preferred skills
Legal technology market experience, onboarding/training leadership
Technologies
Planhat (or equivalent CS platforms)
Responsibilities
Drive customer value realization programs, lead the Client Advisory Board, execute CS technology & AI strategy, evolve client enablement programs, act as cross-functional GTM point of contact
Seniority
Executive (VP level)