Advanced Implementation Consultant
Core
Lead new Staffbase customer implementations for an AI-native Employee Experience Platform, managing project plans, deployment, change management, and adoption programs to ensure seamless integration of content and communications processes.
Role type
Senior Implementation Consultant (SaaS)
Builds
Employee experience platforms (intranet, employee app, email solutions)
Domain
Enterprise SaaS / Human Resources / Workplace Communication
Deliverable
client delivery
Required skills
SaaS implementation, enterprise-scale deployment, project management, account management, change management, adoption programs, customer use case analysis, troubleshooting
Preferred skills
comms background
Technologies
Staffbase platform
Responsibilities
Lead new customer implementations and manage project plans; Ensure deployment and change management plans are in place; Communicate implementation status, issues, and risks; Build and sustain in-depth product knowledge; Understand customer use cases and apply best practices; Establish initial adoption, training, and development plans; Troubleshoot and triage customer issues; Work with Sales to scope and write Statements of Work; Partner with Sales and CSMs to integrate Staffbase into client architecture; Act as the voice of the customer.
Seniority
Mid-Senior, hands-on IC