Patient Services and Office Coordinator
Core
First point of contact for patients, donors, and stakeholders, managing enquiries, office operations, and online shop fulfilment.
Role type
Patient Services and Office Coordinator
Builds
Patient resources, welcome packs, and online shop orders
Domain
Healthcare / Non-profit
Required skills
Customer service, triaging enquiries, database management, order processing, inventory monitoring, office administration, event coordination, Microsoft Office, CRM systems
Preferred skills
Experience with online ordering platforms, healthcare or not-for-profit sector background
Responsibilities
Acting as first point of contact for phone, email, and web enquiries; triaging enquiries to appropriate teams; managing inbound and outbound communications; processing donations and updating databases; coordinating and distributing patient resources; processing and dispatching online shop orders; monitoring inventory and liaising with suppliers; assisting with finance support and event coordination.
Seniority
Individual Contributor