Support Engineer, VIP
Core
Provide advanced technical support and escalation for enterprise customers using a large-scale WordPress platform.
Role type
Senior Support Engineer (WordPress)
Builds
WordPress applications and platform reliability for enterprise clients
Domain
Web technologies / WordPress ecosystem
Deliverable
client delivery
Required skills
WordPress core concepts, PHP, JavaScript, HTML, CSS, REST APIs, debugging, log analysis, Git, performance optimization, documentation
Preferred skills
WooCommerce, reverse proxy configurations, caching layers, New Relic, Kibana, security awareness
Responsibilities
Handle escalated customer issues involving complex debugging and urgent incidents; Investigate issues by reviewing logs and analyzing customer codebases; Troubleshoot WordPress applications and provide guidance on development practices; Build and improve internal and customer-facing technical documentation; Mentor teammates by sharing technical knowledge and troubleshooting approaches; Participate in 24/7 support coverage including on-call rotations
Seniority
Senior, hands-on IC