Service Desk / Onsite Engineer (MSP)
Core
Provide technical support to mid-sized businesses and their staff across endpoints, identity, cybersecurity, and Microsoft 365 via remote and onsite channels.
Role type
Service Desk Engineer (MSP)
Builds
IT support services and client success outcomes for mid-sized organizations
Domain
Managed IT Services / Cybersecurity
Deliverable
client delivery
Required skills
Windows 11, endpoint management (Autopilot, Intune), Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), EntraID (MFA, conditional access), cybersecurity tools, service desk processes
Preferred skills
Teams Phone and meeting room technologies, AI tools support, HaloPSA, NinjaRMM, Rewst, ITGlue, Microsoft M365 Certified Endpoint Administrator Associate (MD-102)
Responsibilities
Support endpoints (hardware, OS, applications), manage identity and access, deliver remote and onsite support, participate in changes and projects
Seniority
Mid-level, hands-on IC