Enterprise Customer Onboarding Manager
Core
Own complex enterprise implementations from initial scoping through go-live and long-term adoption for high-value B2B SaaS accounts.
Role type
Senior individual contributor enterprise customer onboarding manager
Builds
End-to-end onboarding journeys and platform adoption for enterprise clients
Domain
B2B SaaS, Enterprise Customer Success
Required skills
Project management, Enterprise customer management, Technical aptitude, Stakeholder management, User training, Process improvement, Risk identification, KPI tracking, Documentation, Scalable process design
Preferred skills
ERP/Payment platform familiarity (IFS, Acumatica, NetSuite, SAP Business One, SYSPRO), Accounts payable/accounting/fintech domain experience
Technologies
IFS, Acumatica, NetSuite, SAP Business One, SYSPRO
Responsibilities
Lead enterprise implementations from scoping to go-live, Maintain momentum across complex timelines, Ensure customer value realization and adoption, Deliver user training and technical support, Partner with Engineering/Product to resolve issues, Build trusted relationships with enterprise stakeholders, Track personal KPIs including go-live targets and adoption outcomes, Navigate ambiguous environments independently, Capture feedback and improve onboarding processes, Help scale onboarding practices globally
Seniority
Senior, hands-on IC