Team Leader - Call Centre
Core
Lead the daily operation and management of a Customer Operations team and Back of House Subject Matter Experts in the Retail Energy sector.
Role type
Operations Team Leader
Builds
Customer service operations and billing/payment processes for the Retail Energy market
Domain
Retail Energy / Utilities
Required skills
Retail Energy sector knowledge, billing and payments expertise, credit/collections experience, market management knowledge, regulatory compliance knowledge, resource planning, performance management, process development, training and support delivery
Preferred skills
Change management, team leadership, customer service excellence, quality assurance
Technologies
N/A
Responsibilities
Manage operational teams through ongoing change, conduct reporting analysis and provide recommendations, develop processes and provide training to Customer Service Representatives
Seniority
Mid-Senior, hands-on IC